Frequently Asked Questions
Dealing with the aftermath of a traumatic event is overwhelming. We provide discreet, deeply compassionate, and medically compliant forensic and crime scene cleaning in Gauteng to safely restore affected spaces. Operating 24/7 across Johannesburg, Pretoria, and surrounding areas, our certified teams handle the meticulous removal of biohazards, bloodborne pathogens, and chemical residues once law enforcement has cleared the scene—allowing you to focus on healing while we restore safety and normalcy.
Once the South African Police Services (SAPS) have completed their investigation and released the scene, the responsibility for cleaning falls entirely on the property owner, family, or landlord. SAPS does not clean crime scenes. This is why professional forensic cleaning services like Trauma Clean exist to handle the remediation safely and professionally so families don't have to.
Blood, bodily fluids and decomposition matter contain dangerous pathogens including HIV, Hepatitis B & C, E.coli and Salmonella. These can survive on surfaces for days or even weeks and can penetrate porous materials like wood, carpet and mattresses that appear clean to the naked eye. Standard household cleaning products cannot eliminate these biological risks. Without specialist training, forensic-grade chemicals and proper PPE, you risk serious health consequences and incomplete decontamination.
The cost of forensic cleaning depends on the size of the scene, the type and extent of contamination, and the materials affected. Every scene is unique and is assessed individually. Trauma Clean provides transparent written quotations based on an on-site assessment before any work begins. As a guide, scenes typically start from R2,000 for smaller post-occupancy or disinfection jobs. More complex scenes involving significant biological contamination are quoted on assessment. Contact us for a free consultation - there is no obligation.
In many cases, yes. If the property is insured, forensic cleaning may be covered under your home contents or building insurance policy as part of a trauma or violent crime claim. We recommend contacting your insurer or loss adjuster immediately after the scene is released by SAPS. Trauma Clean issues a formal Forensic Cleaning Report on every job which supports the insurance claims process and provides documented proof of remediation.
A Forensic Cleaning Report is a formal document issued by Trauma Clean on completion of every job. It records the scope of work carried out, the chemicals and methodology used, the items removed and disposed of, and confirms that the scene has been decontaminated to forensic standard. This document is used by insurers, loss adjusters, property managers and landlords as proof that professional remediation has taken place.
We are available 24 hours a day, 7 days a week, 365 days a year. As the only dedicated forensic cleaning specialist physically based on the East Rand, we can typically respond to Boksburg, Benoni, Brakpan, Kempton Park and surrounding areas within 20-30 minutes. We cover all of Gauteng and surrounding provinces.